Technical Support Engineer – Enterprise SaaS
Remote or Boston, MA
Remote or Boston, MA
PaymentWorks is hiring a Technical Support Engineer for our Operations group. This person will play a critical role on a multidisciplinary team whose primary responsibility is to investigate and research critical inquiries to ensure the best experience for our users. This person will leverage all available internal tools to assist operational teams with answering user inquiries and troubleshooting. They will be responsible for creating and prioritizing an organized queue of incoming requests from internal stakeholders and will work to continually learn from user experience and behavior patterns to leverage this knowledge for product optimization and service improvements. The Technical Support Engineer will serve as the primary liaison between the Operations groups and the Engineering team.
The ideal candidate is reliable, detail oriented, conscientious, and technically adept. You are a self-motivated, top-notch communicator, excellent listener, natural problem solver, and a great multi-tasker who can work in a fast paced, dynamic environment. We encourage and reward initiative, drive, creative thinking, and ownership of process and procedure implementation. We offer a challenging environment where the pace of everyone’s career growth is driven by the level of their commitment and contribution to the business.
If you are passionate about technical support, solving unique problems, and want to contribute to the overall success of our customers, platform and company, this position will be an ideal fit for you.
Applicants must pass a background check prior to being officially accepted for employment.
At PaymentWorks, we base our employment decisions entirely on business needs, job requirements, and qualifications-we do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.
The PaymentWorks digital supplier onboarding platform automates complex payee-management processes for every payer to eliminate the risk of business payments fraud, reduce cost and ensure regulatory compliance.
To apply for this position, send an email to: firstname.lastname@example.org