Trying to get paid?
These are our frequently asked questions regarding invitations and submissions via PaymentWorks.
PaymentWorks is a digital supplier onboarding and payment security platform that helps you get onboarded and paid quickly (and securely). We speed up the onboarding process by completely eliminating fax, email, snail mail, carrier pigeon, or in-person document drop-offs. Instead, you’ll be asked to submit your information via our online secure repository. You will always be in control of your info.
Because they wanted to get you paid faster, and more importantly, that they want to verify that you are who you say you are and that the payment goes exactly where it should. Joining PaymentWorks is required to receive payment from your customer, and it keeps your information secure. Once your registration is submitted and approved by your customer, you will receive an email notification that you have been onboarded, have a vendor ID and are ready to receive payment.
We use the terms “vendor” or “supplier” for anybody who needs to be paid or reimbursed by our customers, even individuals. Have no fear: you’re in the right place!
If you aren’t getting your activation email in order to complete your registration, please follow these directions.
If you are having trouble logging into your account, there are a few reasons why this might be happening. Please follow these instructions.
In order to connect with your customer, your customer will need to send an invitation from our platform to your email. If you haven’t gotten this invitation yet, please reach out directly to your customer. There is more information here. Once you are connected, you will need to complete a new vendor registration to complete the connection to your customer, even if you have already completed one for a different customer. (We will reuse all the info we can so you don’t have to enter things twice.)
In order to process your invoices and submit payment for services rendered, your customer needs to collect information about your business, including address, contact information, and tax-related information. Please read more here. Even if you have been doing business with your customer for years, the first time you get a PaymentWorks invitation, you’ll fill out a ‘new’ vendor registration form.
You can log into your PaymentWorks account and update your personal or business information in the Company Profile section. Please follow these instructions to update your company profile.
Not getting the email to reset your password?. Please follow these instructions to reset your password.
To submit invoices, you will need to reach out to your customer directly. PaymentWorks does not process invoices.
If you do not see an invoice status in PaymentWorks, you will need to reach out to your customer directly.
If you are having issues with the PaymentWorks app, you can open a support ticket with us here. If you have questions about what to submit or why you need to submit it, please contact your customer directly, our support team is not able to answer business process questions for your customer.
Great! You can request more information here.