Technical Account Manager
Remote - US
Technical Account Manager
This role is responsible for handling technical configuration and other account customizations required by our customers throughout the implementation process of our SaaS platform.
The Technical Account Manager will work directly with our implementation and integration teams and interface with PaymentWorks Support and Engineering when investigating customer issues. We offer a challenging, driven, and supportive environment where hard work and success are publicly recognized.
The ideal candidate will be well-organized, self-motivated, and technically savvy with excellent communication skills. A key to success is being able to coordinate and direct both internal and customer resources to deliver successful changes and upgrades. Internal and external communication is essential and continuous.
You Will:
- Be responsible for supporting the configuration, integration, and deployment of the PaymentWorks environment in customer environments.
- Proactively communicate with the Customer Success team, including acknowledgment of new tasks, completion of tasks, and the proactive escalation of issues related to assignments.
- Manage tasks and deliverables, communicate concerns and blocking issues to supporting team members.
- Develop a deep understanding of the PaymentWorks platform and how it impacts our customers’ systems. This role is expected to provide critical input into Product Management, Sales, Customer Success, and Engineering.
- Participate in continuously improving the customer onboarding methodology, suggesting new content, templates, and approaches to optimize the process.
- Creating/editing Python scripts within our admin application.
You Have:
- Excellent communication and interpersonal skills
- Good critical thinking and problem-solving skills
- Experience with enterprise ERPs (e.g., PeopleSoft, Banner, SAP, and Oracle) preferred
- Experience with SSO integration
- Strong skills required in Excel, Word, and Google Apps
- Working knowledge of development methodologies and technologies in one or more of the following:
- JavaScript, jQuery, Java, JSP
- REST APIs
- SSO / SAML
- Python / Django
- XML
- SFTP
- Computer Science or Engineering education or equivalent experience
Why work here?
- We have a proven market need
- We have hockey stick growth expectations
- Our product stops payments fraud (yes, you will regularly stop bad guys!)
- We are small and nimble, and we move fast. New ideas, new problems to solve, and new customers happen every day
- We respect that you have a life outside of work (i.e., we have options for flexible work schedules, and we have great benefits, including unlimited PTO)
- Every employee has an impact – no one here is a cog in a machine
Applicants must pass a background check prior to being officially accepted for employment.
Job is remote; however, applicants must reside in one of the following states:
Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Massachusetts, Montana, Nevada, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Virginia, Washington, West Virginia, Wisconsin
At PaymentWorks, we base our employment decisions entirely on business needs, job requirements, and qualifications. We do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.
About PaymentWorks
PaymentWorks digital supplier onboarding is the foundation of vendor master data management – enabling organizations to control costs and risks while executing a payables strategy to optimize the time value of money.
To apply for this position, send an e-mail to: careers@paymentworks.com
