PaymentWorks is hiring a specialist for our Fraud Operations team. The Fraud Operations Specialist will be responsible for reviewing and validating vendor registration credentials, monitoring payment transactions and investigating and documenting fraud incidents. Through their efforts, team members will contribute to the overall security of our customers’ business transactions.

An ideal candidate is self-motivated, loves getting details exactly right, has strong research skills, and is a great multi-tasker who can work in a fast-paced, dynamic, constantly evolving environment. We encourage and reward initiative, drive, creative thinking, and ownership of process and procedure implementation.

What we are looking for: If you are sensitive to security concerns and want to contribute to the overall security of our platform, and you enjoy impacting overall company success by the constant velocity of your work, this position will be an ideal fit for you.

You Will:

• Manage a large volume of incoming vendor registrations and accurately validate the vendor registration details, using 3rd party sources and fielding both incoming and outgoing phone calls
• Maintain exceptionally detailed notes and record all interactions with vendors
• Review incoming payment batches – a time sensitive and critical function at the company
• Research, investigate and document fraudulent activity and report findings internally
• Constantly and consistently meet time-sensitive deadlines, always with an eye on getting all details exactly right

You Have:

• Superior communication skills: excellent verbal, written, and presentation skills
• Exceptional attention to detail and organizational skills (this job is for someone who LOVES details!)
• Previous customer service experience in a high volume, deadline driven environment, preferably in financial services
• The ability to work within a team and independently with minimal supervision
• An innate interest is contributing to the overall improvement of work processes- when you see how something could be done better, you do something about it
• An understanding of Accounts Payable and ACH payment processes preferred

Why work here?

• We have a proven market need
• We have hockey stick growth expectations
• Our product stops payments fraud (yes, you will regularly stop bad guys!)
• We are small and nimble and we move fast. New ideas, new problems to solve, and new customers happen every day
• We respect that you have a life outside of work (i.e., we have options for flexible work schedules and we have great benefits including unlimited PTO)
• Every employee has an impact – no one here is a cog in a machine

Applicants must pass a background check prior to being officially accepted for employment.

Job location, open to remote, company is in Boston, MA.

At PaymentWorks, we base our employment decisions entirely on business needs, job requirements, and qualifications-we do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.

About PaymentWorks

The PaymentWorks digital supplier onboarding platform automates complex payee-management processes for every payee to eliminate the risk of business payments fraud, reduce cost and ensure regulatory compliance.

To apply for this position, send an e-mail to: careers@paymentworks.com