Technical Account Manager
Remote - US
Technical Account Manager
We are seeking a Technical Account Manager (TAM), who will serve as a trusted technical advisor to our customers, helping them achieve success with our platform through seamless implementation, ongoing support, and configuration. This role bridges the gap between technical services and customer success teams, working cross-functionally with Project Managers, Customer Success Managers, Engineering, Product, Support, and Sales teams to ensure customer satisfaction and long-term engagement.
You’ll join a supportive, collaborative team that values initiative, continuous improvement, and a growth mindset. We believe in empowering technical account managers to take responsibility, lean into ambiguity, and turn ideas into reality.
Key Responsibilities:
- Lead technical configuration and deployment efforts for new customers.
- Support integration with third-party systems including ERP, SSO, and SFTP.
- Translate business needs into technical requirements and solutions.
- Serve as the platform expert and technical point of contact for assigned customers throughout their lifecycle.
- Manage post-go-live technical support in collaboration with Support and Engineering teams.
- Provide regular updates on product usage, system performance, technical roadmap alignment and quality assurance.
- Diagnose and resolve configuration issues or system errors.
- Assist customers in setting up advanced configurations using Python scripts within our platform
- Partner with Product and Engineering to advocate for customer needs and enhancements.
- Contribute to the development of internal documentation and knowledge base articles.
- Identify process improvements to streamline onboarding and technical support practices.
- Collect and synthesize feedback to inform future product development.
Required Skills and Qualifications:
- 3+ years in a technical customer-facing role (e.g., Technical Account Manager, Solutions Engineer, Implementation Consultant).
- Experience with system integration technologies (REST APIs, SFTP, SSO/SAML).
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication abilities.
- Proven project management and stakeholder engagement experience.
- Understanding of QA processes, with a focus on testing data transformation logic and configuration-driven functionality.
- Computer Science or Engineering education or equivalent experience preferred
Why work here?
- We have a proven market need.
- Our product stops payments fraud (yes, you will regularly stop bad guys!)
- We are small and nimble, and we move fast. New ideas, new problems to solve, and new customers happen every day.
- We respect that you have a life outside of work (i.e., we have options for flexible work schedules, and we have great benefits, including unlimited PTO)
- Every employee has an impact – no one here is a cog in a machine
Applicants must pass a background check prior to being officially accepted for employment.
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At PaymentWorks, we base our employment decisions entirely on business needs, job requirements, and qualifications. We do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.
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Job location: open to remote; the company is located in Boston, MA.
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Job is remote; however, applicants must reside in one of the following states:
Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Massachusetts, Montana, Nevada, New Hampshire, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Virginia, Washington, West Virginia, Wisconsin
About PaymentWorks
PaymentWorks digital supplier onboarding is the foundation of vendor master data management – enabling organizations to control costs and risks while executing a payables strategy to optimize the time value of money.
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To apply for this position, send an e-mail to: careers@paymentworks.com
