Payment Solution Manager
Remote - US
Payment Solution Manager
PaymentWorks is seeking a Payment Solutions Manager to join our growing Payment Operations team. In this role, you will coordinate the successful onboarding of customers to PaymentWorks’ payment processing capabilities. This includes facilitating secure payment file transmission with customer financial institutions and ensuring smooth payment file processing. You’ll serve as a key liaison among customers, their banks, internal teams, and our bank partners.
This is a collaborative, cross-functional role blending relationship management, technical coordination, and operational execution. If you’re energized by working with banks and customers to deliver high-quality payment outcomes, this is a great opportunity to contribute to PaymentWorks’ growth. As we expand into new payment modalities, you’ll help lay the foundation for scalable and reliable onboarding practices.
Key Responsibilities:
- Coordinate implementation activities with customer banks (ODFIs), including test file transmission, validation, and certification.
- Collaborate with Project Managers to align onboarding timelines, deliverables, and responsibilities.
- Own the technical and operational relationship between PaymentWorks and each customer’s bank across multiple onboarding projects.
- Support a variety of payment modalities (e.g., ACH, EarlyPay, future payment types ) and file formats (e.g., NACHA, ISO 20022).
- Build working knowledge of bank connectivity (e.g., SFTP, encryption) and payment file structures to support implementation and troubleshoot issues.
- Track and document bank-specific nuances and best practices, sharing updates with the team and contributing to internal documentation.
- Partner with the Product and Partnership teams to ensure alignment on bank capabilities and evolving customer needs.
- Begin developing familiarity with other payment modality workflows in preparation for future implementation responsibilities.
- Stay current on PaymentWorks product features and updates impacting payment workflows.
- Support ongoing maintenance and troubleshooting for live payment customers, as needed.
Contribute to internal process improvements and playbook development.
About You:
- 3–5 years of experience in payments, financial services, fintech, or implementation.
- Experience working with external stakeholders such as customer IT teams, banks, or third-party vendors.
- Familiarity with ACH and electronic payment processing, including NACHA and ISO 20022 file formats.
- Understanding of secure file transmission (SFTP, encryption).
- Experience with card processing or virtual card onboarding is a plus.
- Organized, detail-oriented, and able to manage multiple concurrent projects.
- Strong written and verbal communicator; able to work independently and cross-functionally.
- Comfortable using tools like Hubspot, JIRA, Confluence, Slack, Vitally, and Google Workspace.
- Bachelor’s degree or equivalent experience.
Why work here?
- We have a proven market need
- We have hockey stick growth expectations
- Our product stops payments fraud (yes, you will regularly stop bad guys!)
- We are small and nimble, and we move fast. New ideas, new problems to solve, and new customers happen every day
- We respect that you have a life outside of work (i.e., we have options for flexible work schedules, and we have great benefits, including unlimited PTO)
- Every employee has an impact – no one here is a cog in a machine
Applicants must pass a background check prior to being officially accepted for employment.
Job location, open to remote, company is in Boston, MA.
At PaymentWorks, we base our employment decisions entirely on business needs, job requirements, and qualifications. We do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.
About PaymentWorks
The PaymentWorks digital supplier onboarding platform automates complex payee-management processes for every payee to eliminate the risk of business payments fraud, reduce cost and ensure regulatory compliance.
To apply for this position, send an e-mail to: careers@paymentworks.com
