Need to get paid?

By Using PaymentWorks, We Validate Submissions

Q: I’m having trouble logging in to my account, please help.

If you are having trouble logging into your account, there are a few reasons why this might be happening. Please follow these instructions.

Q: How do I connect to my customer in PaymentWorks?

In order to connect with your customer, your customer will need to send an invitation from our platform to your email. If you haven’t gotten this invitation yet, please reach out directly to your customer. There is more information here. Once you are connected, you will need to complete a new vendor registration to complete the connection to your customer, even if you have already completed one for a different customer. (We will reuse all the info we can so you don’t have to enter things twice.)

Q: What is a New Vendor Registration Form?

In order to process your invoices and submit payment for services rendered, your customer needs to collect information about your business, including address, contact information, and tax-related information. Please read more here. Even if you have been doing business with your customer for years, the first time you get a PaymentWorks invitation, you’ll fill out a ‘new’ vendor registration form.

Q: Ok, I’m in. How do I update my information now?

You can log into your PaymentWorks account and update your personal or business information in the Company Profile section. Please follow these instructions to update your company profile.

Q: I need to reset my password, but I’m not getting my password reset email?

Not getting the email to reset your password? Please follow these instructions to reset your password.

Q: How do I submit invoices to my customer?

To submit invoices, you will need to reach out to your customer directly. PaymentWorks does not process invoices.

Q: How do I check the status of my payment?

If you do not see an invoice status in PaymentWorks, you will need to reach out to your customer directly.

Q: I still need help. How do I get it?

If you are having issues with the PaymentWorks app, you can open a support ticket with us here. If you have questions about what to submit or why you need to submit it, please contact your customer directly; our support team is not able to answer business process questions for your customer.

Q: I think my organization could use PaymentWorks to onboarding and manage our suppliers.

Great! You can request more information here.

So your payment goes exactly where it should.

New to PaymentWorks?

PaymentWorks helps finance and procurement teams verify vendor identity before payments happen, so every payment goes where it is supposed to go.

See How Vendor Onboarding Works

Explore our Payee Onboarding Demo to understand what onboarding looks like from your side. Learn how to register, update info, and get paid—fast.

It’s simple, secure, and just a click away.

What Happens Next

Completing your registration is a necessary step to receiving payment from your customer. Once approved, you’ll get an email letting you know you’ve been onboarded, assigned a vendor ID, and are all set to get paid.

Your Vendor Journey Starts Right Here

We know paperwork and portals aren’t the most fun part of getting paid. That’s why we’ve made it easy to understand your journey from invitation to payment. Whether you’re a vendor, supplier, contractor, payee, or individual, here’s what you can expect:

Get Invited From Your Customer

Your customer will send you an email invitation to register. That invitation contains a link to create your PaymentWorks account.

Haven’t received it?

Double-check your inbox and spam folder for a message from PaymentWorks. You can also ask your customer to resend it.

Register Your Information

Once you click the link:

Create your free Paymentworks account.
Fill out your profile with the required information (like W-9, bank details, contact info, etc.).
Submit your registration to your customer for review.

Already have an account?

Just log in and connect with your new customer — no need to start from scratch.

Registration Review

Once you submit your info:

Your customer will review and approve your registration.
You’ll get an email once your registration is approved or needs updates.

How long does this take?

It depends on your customer’s internal process. If it’s been a few days and you haven’t heard back, feel free to follow up with them.

Invoicing Your Customer

Once your registration is approved:

Check with your customer on how to submit invoices — every organization handles this a little differently.
Some use a separate invoicing tool or email inbox. PaymentWorks does not handle invoice submission unless your customer has told you otherwise.

Need help?

Reach out to your customer for invoicing instructions.

Getting Paid

Once your customer processes your invoice:

You’ll receive payment based on their payment schedule.
If your customer uses PaymentWorks to send payments, you’ll be able to track the status directly from your account.

Pro tip:

Vendor Support Resources

Knowledge Articles

Common Support Issues

Need Technical Help

Open a Ticket

Frequently Asked Questions

Can’t find what you are looking for?

Open a Ticket

I’ve started the process to create an account. How do I get my activation email?

If you aren’t getting your activation email in order to complete your registration, please follow these directions.

I’m having trouble logging in to my account, please help.

How do I connect to my customer in PaymentWorks?

What is a New Vendor Registration Form?

Ok, I’m in. How do I update my information now?

I need to reset my password, but I’m not getting my password reset email?

How do I submit invoices to my customer?

How do I check the status of my payment?

I still need help. How do I get it?

I think my organization could use PaymentWorks to onboarding and manage our suppliers.