The Release Radar

At PaymentWorks, we are committed to continuously improving and expanding our product to provide you with a more efficient, secure, vendor management experience. This page is your one-stop destination for all the latest updates, feature releases and our roadmap for the future.

2025 Initiatives

On The Horizon

A Better Payee Experience
We’re working on a long term Vendor Vision, making it easier for payees to share accurate, consistent information with all their connected payers. More details in the coming months.

Smarter Data, Smoother Processes
Enhancements behind the scenes will help standardize payee data and support better version tracking—leading to fewer errors and clearer records.

Fresh Look for the Payer App
We’re exploring a redesign of the payer experience, starting with consolidating screens and making work management simpler and more efficient.

Clearer Communication and Task Tracking
Improvements are on the way to help your team stay better informed and manage vendor-related work more easily.

More Reliable Payment Instruction Delivery
We’re reinforcing how we deliver payment files, with improvements to reliability and visibility.

Stronger Internal Tools & Monitoring
We’re boosting internal testing and building tools to help our Payment Operations team catch and resolve issues faster—so your experience stays frictionless.

Accessibility as a Standard
We’re continuing our commitment to accessibility with regular updates and platform-wide improvements, ensuring an inclusive experience for all users.

May 2025

Accessibility Commitment: Building a More Inclusive PaymentWorks

At PaymentWorks, we’re committed to making our platform accessible to all. Guided by the Web Content Accessibility Guidelines (WCAG) and Section 508 standards, we aim to achieve AAA-level conformance across our entire platform by Q2 2026.

Our Approach

Material 3 Design System: We’re adopting Google’s Material 3 system for built-in accessibility in all new and redesigned pages.
Biannual Accessibility Reviews: Every six months, we evaluate our UI using:
- Nielsen Norman Group heuristics
- WCAG-compliant assistive tech testing
- Google Lighthouse automated checks
ARIA Best Practices: We implement ARIA attributes in all new features for improved support with assistive technologies.
VPAT Monitoring: Quarterly reviews using the Voluntary Product Accessibility Template (VPAT) help us identify and resolve issues quickly.

What This Means for You

We’re building not only an accessible platform but one that’s intuitive for everyone—including users with disabilities.
If you encounter any barriers, our support team is ready to help and ensures your feedback reaches our design and engineering teams promptly.

Staying Accountable

Accessibility improvements will be highlighted in future Release Radar updates, and our commitment to inclusivity remains ongoing.
Thank you for helping us make PaymentWorks better for all.

Bank Verification Status & Payment Status Enhancement

We are simplifying the Bank Verification Statuses in Registrations and Updates to improve clarity and efficiency.

New Bank Verification Statuses:

Currently under review: PaymentWorks is currently reviewing the banking information
Review complete:PaymentWorks has completed the review and payments are now indemnification eligible.
Invalid: Invalid bank account information.

We are also introducing additional Payment Statuses to enhance clarity and simplify your review process. These updates are designed to provide greater transparency and improve your overall experience.

New Payment Statuses:

Approved: The payment is approved and ready for release
Withheld for payment review: the payment required further review by paymentWorks before it can be approved.
Rejected: the payment was rejected due to invalid bank account information or token.
Removed from file: removed by a payer user. (user will be required to add notes).
Removed from file (PW): Removed by PaymentWorks.

April 2025

March 2025

User Management Feature Release – March 12, 2025

We’ve made it easier to manage your team’s access! Our Self-Service User Management feature allows administrators to:

Add, edit, and remove users with a redesigned interface.
Assign roles and permissions for better access control.
Support non-SSO users with guided account setup.
Designate “contact for” responsibilities (e.g., Fraud Resolution, Payment Support) for clear role definitions.
Search and export user details for reporting and audits.

For more details, check out the Configuration Guide.

Feb 2025

New Payee Profile Experience – Feb 2025

A revamped Payee Profile screen (formerly the payee company profile) is being made available to payees in February. This initial release will be optional, and payees can navigate to the new experience from the classic Company Profile pages.

Features Includes:

A consolidated screen displaying the payee profile overview (business info, legal entity info, tax forms, bank accounts, and addresses)
Add, edit, and delete capabilities available for all profile components
New remittance address : bank account linking experience (now managed on each address)

Additional items planned for next release:

Share addresses with payers
Field data formatting and helpers
Updated Knowledge base articles and links

User Management Feature Release

Self-Service User Management introduces streamlined tools for managing user accounts in PaymentWorks, enhancing control, flexibility, and security for administrators.

Centralized User Management: Administrators can now add, edit, and remove users, as well as manage role-based permissions from a single, redesigned interface.
Role-Based Permissions: Assign and manage user roles to ensure appropriate access control for each user.
SSO Integration: PaymentWorks recommends that Payer accounts be enabled with Single Sign-On (SSO), which will simplify user provisioning and access management, including automatic role assignment and re-provisioning for active directory users.
Support for Non-SSO Users: Create and manage non-SSO user accounts through a guided process, with added options for assigning permissions and account features.
“Contact For” Assignment: Specify user areas of responsibility, such as Fraud Resolution or Payment Support, for improved role clarity and streamlined contact management.
Search & Export Functionality: Quickly locate users using a case-insensitive search bar with support for partial matches, and export user details and roles as a CSV for reporting and audits.
User Table Updates: View detailed user information, including last login date, roles, and areas of responsibility, with intuitive options for editing or removing accounts.

Jan 2025

Retiring the Reimbursements Feature

Reimbursements Feature will be retired/sunset on Jan 31st 2025.
This decision comes as part of our ongoing efforts to improve system security. We will be evaluating whether reimbursement permissions should remain available beyond the few accounts that are actively using it.

How will this impact you?

On January 31st. we will be removing reimbursement permissions from user permissions in both sandbox and productions environment for any payers that have not been actively using this feature for the last 6 months.
Users without these permissions will no longer be able to access the reimbursements tab in the application.

If you believe you need continued access to this feature, please contact the Product team via Aha! Request.

PaymentWorks Developer Portal

A journey-based documentation solution that includes details on connectivity to our platform, specifications/samples, and an AI feature to help developers navigate the technical touchpoints of PaymentWorks.

Batches & Payments in the New Payment Experience

Batch Review and Manual Payments Approvals are available in the new Payments experience. You are able to access these screens from the Payment Instruction File Tracker.

Sanctions and Watchlist Screening Updates

Features and Major Changes

Sanctions alert updates are now only generated when a profile is added to or removed from a list in a payer’s sanctions list screening configuration.
- Previously, sanctions alert updates were generated from other less significant metadata changes, which caused higher volumes of updates to be generated.
Sanctions screenings are now run after TIN validation is completed (US Only).
Consolidated profile AKA fields to be a single block in generated alert reports.
Sanctions screening list configurations now apply to lists displayed in alert reports, in addition to existing alerting logic
- Previously, if a profile was on a list in a payer’s screening list configuration, the sanctions alert report would display all lists the profile was on even if they were not ones included in the payer’s configuration. This added irrelevant bloat to downloadable reports.

Bugs fixed:

Resolved logic causing profiles to be duplicated on alert report files

Registration Form Improvements

These updates improve data accuracy, ensure compliance with banking requirements, and streamline the registration process for US and international vendors. They also minimize the risk of registration or payment delays caused by incorrect bank information.

Bank Account Entry Validation: Users must manually input their bank account number twice, with the first field masking all but the last four digits. Copy-pasting into the confirmation field is disabled, and mismatched entries will trigger a warning.
Updated Field Descriptions: Clear instructions have been added for entering Bank Account Numbers, Routing Numbers, and SWIFT/BIC Codes to improve accuracy and compliance.
Bank Validation File Requirements: The Bank Validation field now includes updated instructions to ensure uploaded files match the entered bank information.
Mandatory SWIFT Code for Non-US Vendors: Non-US vendors selecting wire payments must provide a valid SWIFT code. Registration cannot be completed without it, and profile updates support this requirement.

Dec 2024

New Release – Roles and Permissions and Approval Management

We’re thrilled to announce the release of self-service Roles and Permissions (with Role Emulation) and Approval Management, which went live on December 11, 2024. These enhancements mark a significant step forward in simplifying administrative control and improving the efficiency of vendor management.

What’s Changing?

1. Roles and Permissions

You’ll gain complete control over user roles and permissions within your organization.

Key Highlights:

Centralized Management: Access a Roles and Permissions Table to manage all user roles with ease.
Role Creation and Editing: Define roles tailored to your organization’s needs.
Role Duplication: Quickly replicate, edit and rename existing roles to save time.
Access Control Enhancements: Introduce new roles like System Administrator for robust oversight. This new role automatically receives any new permissioned features allowing users to manage internal docs and processes before assigning the permission.

2. Self-Service Approval Management

Manage your approval workflows for vendor processes with unprecedented flexibility.

Key Highlights:

Approval Step Table: A central hub for multi-step approval workflow management.
Rule-Based Approvals: Configure conditional rules tied to specific fields.
Step Approvers: Assign roles or fallback approvers to ensure workflows move smoothly.

What Does This Mean for You?

Account Administrators should review the knowledge base articles/Release Notes before using these features:
- Roles-and-Permissions
- Approvals-Management
Payers will be responsible for any changes to roles and permissions as well as approval workflows in both sandbox and productions accounts.

Important Updates to Note

Changes to Export Tools:
- Default roles, permissions and approvals will be set up by PaymentWorks for the initial Sandbox account creation.
- Any changes in the sandbox environment will be captured when the Sandbox environment is migrated to create the Production environment.
- Subsequent migrations will exclude these elements to prevent overwriting and self service (payer) changes.
Approval Workflow Reset:
- Changes to approval steps or rules will reset in-flight approvals to the start of the workflow. This ensures accuracy and avoids any unintentional approvals due to change in the order of steps.

How We’re Supporting You

We understand change can come with questions. Here’s how we’re preparing to assist you:

Knowledge Base Articles: Targeted resources to guide you through the changes.
Training Video: Guiding you through the application and use cases.
Release Radar Updates: Regular updates will keep you informed of any fast-follow enhancements.
Support Team: Ready to assist with any questions or concerns.

October 2024

EarlyPay details for Payer Invoice view

To provide Payers with more details about their EarlyPay payments, three new data elements have been added for viewing EarlyPay invoices:

Approved Date: The date of the initial payment.
EarlyPay Fee Amount: The dollar amount of the fee.
Discount Rate: The percentage of the discount.