Technical Account Manager

This role is responsible for handling technical configuration and other account customizations required by our customers throughout the implementation process of our SaaS platform.

The Technical Account Manager will work directly with our implementation and integration teams. She/he will also interface with PaymentWorks Support and Engineering in the process of investigating customer issues. We offer a challenging, driven, and supportive environment where hard work and success are publicly recognized.

The ideal candidate will be well-organized, self-motivated, and technically savvy with excellent communication skills. A key to success is being able to coordinate and direct both internal and customer resources to deliver successful changes and upgrades. Internal and external communication is essential and continuous.

Responsibilities

Qualifications

Education

Computer Science, Engineering, or equivalent experience preferred

About PaymentWorks

PaymentWorks’ Business Identity Platform automates complex payee-management processes for every payee to eliminate the risk of business payments fraud, reduce cost and ensure regulatory compliance.

At PaymentWorks, we base our employment decisions entirely on business needs, job requirements, and qualifications-we do not discriminate based on race, gender, religion, health, parental status, personal beliefs, veteran status, age, or any other status. We have zero tolerance for any kind of discrimination, and we are looking for candidates who share those values. Applications from women and members of underrepresented minority groups are welcomed.

Job location, open to remote, company is in Boston, MA.

References

Must provide three references of which one must be from former employer

Applicants must pass a background check prior to being officially accepted for employment.

To apply for this position, send an e-mail to: careers@paymentworks.com

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